Last updated: November 12th, 2024
MODO LLC (“LabMODO,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information, including any information you submit to our platform related to Standard Operating Procedures (SOPs), training records, and compliance documentation. By accessing or using our website, applications, and services (the “Services”), you agree to the terms of this Privacy Policy.
Information We Collect
We collect various types of information to help you manage lab compliance and SOP requirements efficiently. Here’s a breakdown of the types of information we collect:
- Account Information: When you create an account, we collect your name, email address, organization details, and contact preferences.
- Content & User-Generated Information: MODO LLC collects and stores content that you upload, submit, or create on our platform, including but not limited to SOPs, training records, compliance documents, and team statuses. This content remains your responsibility, and you assume full liability for its accuracy, completeness, and compliance with applicable laws.
- Usage Information: We collect data about your usage of our Services, such as interactions within the platform, system logs, IP address, device information, browser type, and other metadata that can help us improve our Services and user experience.
- Payment Information: We collect and process your payment information via third-party processors. MODO LLC does not store your full payment details on our servers.
How We Use Your Information
We use the information collected for various legitimate business purposes, including:
- Service Delivery: To provide, maintain, and enhance our Services, including tracking training completion, managing SOPs, scheduling calibrations, and organizing compliance documentation.
- Account Management: To manage user accounts, respond to your inquiries, and provide customer support.
- Platform Improvement: To improve and personalize your experience, develop new features, and troubleshoot platform issues.
- Legal and Compliance: To ensure compliance with legal obligations and to protect MODO LLC and its users from misuse, fraud, and liability. This includes ensuring users maintain responsibility for any regulatory requirements linked to uploaded SOPs and compliance records.
Sharing and Disclosure of Your Information
MODO LLC does not sell your information. We only share or disclose your information in the following limited cases:
- Service Providers: We may share information with third-party service providers who help us with payment processing, data hosting, and other essential functions. These providers are bound by confidentiality agreements and cannot use your information for purposes outside of our Services.
- Legal Requirements and Protection: We may disclose information when required by law or to protect the rights, property, or safety of MODO LLC, our users, or the public. This includes compliance with applicable regulations and preventing fraud or misuse of our Services.
- Corporate Transactions: In the event of a merger, acquisition, or sale of assets, we may transfer information to a new owner. Any changes to the Privacy Policy as a result of such a transaction will be communicated to you.
Data Security
We use industry-standard security measures to protect your information, including encryption, access controls, and secure servers. However, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account login details and for any activities under your account.
User Responsibility for SOP and Compliance Content
MODO LLC provides tools for creating, storing, and managing SOPs and other compliance documents; however, we do not verify or certify the accuracy or compliance of any SOPs or documents you upload or create on our platform. You are solely responsible for ensuring the accuracy, regulatory compliance, and timely updating of all SOPs and documents entered into our system. MODO LLC is not liable for any compliance issues, damages, or legal actions arising from inaccurate, incomplete, or outdated information provided by users.
Data Retention
- We retain your information only as long as needed to provide our Services or for other essential purposes, such as complying with legal obligations, resolving disputes, and enforcing our policies. You can delete your data by contacting our support team, though residual copies may remain in our backup storage.
Your Rights
Depending on your location, you may have rights regarding your data, including:
- Access: Request a copy of your information.
- Correction: Update or correct your information.
- Deletion: Request deletion of certain information.
- Restriction: Restrict the processing of your data under specific conditions.
- To exercise these rights, contact us at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will notify you by revising the “Last updated” date at the top of this policy. Your continued use of the Services after any changes signifies acceptance of the updated terms.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
MODO LLC
Email: [email protected]
Address: 307 Washington Ave, Towson, MD 21204